People are shifting away from PCs and to mobile apps and devices and engage in a natural and intuitive way. New technology disruptions such as artificial intelligence, big data, and internet of things heralds in the era of conversation as a platform. But how well are we prepared for this wave of digital revolution?
In this session, you’ll learn real-world examples that embrace intelligent information - Microsoft virtual agent, to provide people searching for answers and solutions with a natural conversational experience and reduced need for human intervention. We’ll then explore into a structured, heuristic, and machine learning approach that deliver on that intelligent information experience.