tcworld China

...the premier gathering event for all professionals in the field of technical communication.

 

36 National and International Expert Speakers

... will share their experiences and best practices with solutions for China-specific challenges.

 

Online Training with TCTrainNet

...the international training and certification program for technical communicators.

 

The Conference Venue:

2F, Grand Ballroom, Radisson Blu Hotel Shanghai New World 上海新世界丽笙大酒店园景楼2楼大宴会厅

 

tcworld China 2018 | May 15-16 | Shanghai

The premier gathering event for all decision-makers & specialists in the field of technical communication in China!

Many thanks to you for presenting at the tcworld China 2018 conference on May 15-16 in Shanghai! This year, over 210 participants joined tcworld China 2018 to learn about current and future, international and China-specific issues on the topics of technical communication in over 37 presentations, workshops and tutorials.

35 local and international expert speakers shared their experiences and best practices with solutions for China-specific challenges, to exchange the latest information in the Technical Communication (TC) industry.

 

The main conference topics covered:

  • User Assistance
  • Semantic Technologies
  • Content Production, Content Strategy and Content Experience
  • Professional Language, Translation and Localization
  • Intelligent Information
  • Knowledge Management
  • TC Related Standards

Keynote Speakers

Keynote: AI for Content or Content for AI?

Prof. Hans Uszkoreit, Director and Chief Scientist of the Artificial Intelligence Technology Center Scientific & Director of the German Research Center for Artificial Intelligence

Language is the fabric of technical communication, enriched by images, videos and sound recordings. High quality textual or multimedia content may be thoughtfully composed, carefully organized and transparently partitioned, in the world of digital information processing, it is just unstructured data. The content may be generally accessible or effectively adapted to particular users, for the machine there is just one way to make sense of the digital mess and this is AI. But if AI can make any sense of content it should be able to support its production.

In his talk, Hans will first share some observations of the state of the art and major obstacles for AI technologies. Hans will also discuss potential and limitations of AI applications in content production and management. Read more ...

Keynote: Smart Conversational Agent for Lenovo Customer Care

Dr. Feiyu Xu, Vice President of Lenovo Group & Head of AI Lab at Lenovo Research

Artificial Intelligence can contribute to the improvement of different processes in companies, for example, supply chain management or customer relationship management. Call centers play important roles for after sale customer care. Automated dialog systems, or chatbots, have the potential to greatly facilitate customer support and help desk services. Customer support and help desk services for consumer products such as mobile phones or computers are often very labor- and time-intensive, due to the technical nature of many customer questions and the complexity of the devices and their software. In many cases, resolving such issues is a multi-step process of determining the user’s problem and intent, and then guiding the user through potentially several issue resolution steps.This talk will describe a multilingual and multimodal conversational agent for real world call centers. Read more...

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Topics

  • User Assistance
  • Knowledge Management
  • Content Production and Delivery
  • Semantic Technologies
  • Content Strategy and Content Experience
  • Intelligent Information
  • TC Related Standards
  • Professional Language, Translation and Localization

The venue

A NICE PLACE TO MEET

The conference venue on May 15-16, 2018 is the Radisson Blu Hotel ShanghaiNew World. The hotel is located in the heart of Shanghai, directly facing the famous People's Square, the Shanghai Art Museum and East Nanjing Road.

The venue is only a one minute walk from People's Square subway station (with line 1, 2 and 8), which provides easy connection to the train station, Hongqiao Airport and Pudong Airport.

More info about the venue ...