tcworld China 2018 on May 15-16 in Shanghai

... the premier gathering event for all decision-makers and specialists in the field of technical communication in China!

32 national and international expert speakers

... will share their experiences and best practices with solutions for China-specific challenges.

200 TD engineers, technical writers

...development leaders, information designers, content architects, ... are expected.

The conference venue on May 15-16, 2018

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tcworld China 2018 | May 15-16 | Shanghai

The premier gathering event for all decision-makers & specialists in the field of technical communication in China!

At tcworld China 2018, local and international expert speakers will share their experiences and best practices with solutions for China-specific challenges, to exchange the latest information in the Technical Communication (TC) industry. Participants have the opportunity to participate in presentations, workshops and interactive sessions.

The main conference topics cover

  • User Assistance
  • Semantic Technologies
  • Content Production, Content Strategy and Content Experience
  • Professional Language, Translation and Localization
  • Intelligent Information
  • Knowledge Management
  • TC Related Standards
  •  

Get the newest UX-related trends
At this unique conference, get the newest trends like Chat Bots, AR or AI which are having a direct impact on the end user information experience every day.

Broaden your knowledge about Content Production
Gain an deeper insight into Creation Process and Technologies, Classification Methods and Models, Metadata, Domain Specific Ontologies and Knowledge Management.

Learn more about Linguistic Knowledge in TC
Professional Language, Translation & Localization, Terminology Management of technical contents will be one of the main conference topics. Learn also how to give fresh impulses to your own career!

New format: Career Panel
The Career Panel provides a lively discussion on the skills vital in today's Technical Communication industry and what analytical leaders and companies are looking for in talent.

Keynote Speakers

Keynote: AI for Content or Content for AI?

Prof. Hans Uszkoreit, Director and Chief Scientist of the Artificial Intelligence Technology Center Scientific & Director of the German Research Center for Artificial Intelligence

Language is the fabric of technical communication, enriched by images, videos and sound recordings. High quality textual or multimedia content may be thoughtfully composed, carefully organized and transparently partitioned, in the world of digital information processing, it is just unstructured data. The content may be generally accessible or effectively adapted to particular users, for the machine there is just one way to make sense of the digital mess and this is AI. But if AI can make any sense of content it should be able to support its production.

In his talk, Hans will first share some observations of the state of the art and major obstacles for AI technologies. Hans will also discuss potential and limitations of AI applications in content production and management. Read more ...

Keynote: Smart Conversational Agent for Lenovo Customer Care

Dr. Feiyu Xu, Vice President of Lenovo Group & Head of AI Lab at Lenovo Research

Artificial Intelligence can contribute to the improvement of different processes in companies, for example, supply chain management or customer relationship management. Call centers play important roles for after sale customer care. Automated dialog systems, or chatbots, have the potential to greatly facilitate customer support and help desk services. Customer support and help desk services for consumer products such as mobile phones or computers are often very labor- and time-intensive, due to the technical nature of many customer questions and the complexity of the devices and their software. In many cases, resolving such issues is a multi-step process of determining the user’s problem and intent, and then guiding the user through potentially several issue resolution steps.This talk will describe a multilingual and multimodal conversational agent for real world call centers. Read more...

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Topics

  • User Assistance
  • Knowledge Management
  • Content Production and Delivery
  • Semantic Technologies
  • Content Strategy and Content Experience
  • Intelligent Information
  • TC Related Standards
  • Professional Language, Translation and Localization

The venue

A NICE PLACE TO MEET

The conference venue on May 15-16, 2018 is the Radisson Blu Hotel ShanghaiNew World. The hotel is located in the heart of Shanghai, directly facing the famous People's Square, the Shanghai Art Museum and East Nanjing Road.

The venue is only a one minute walk from People's Square subway station (with line 1, 2 and 8), which provides easy connection to the train station, Hongqiao Airport and Pudong Airport.