Alice Ying

Senior User Assistance Developer, SAP

I am Alice Ying, a senior user assistance developer with over 18 years of experience in technical writing, specifically in the software industry. My career has involved working with prominent IT companies like HP, IBM and SAP. Since 2019, I have also served as a board member of tcWorld China, where I have actively participated in various responsibilities.

Throughout my career, I have received multiple opportunities outside the technical writing sphere, but I have remained dedicated to this field because I am passionate about it and believe in my proficiency. I thoroughly enjoy my job and strive to tell others about the diverse roles and responsibilities of technical writers beyond just creating documentation. It’s a complex role that constantly challenges me to think about advancing to the next level, especially with the growing impact of AI on our work and lives.

A frequently asked question is whether technical writers will be replaced by AI-generated content. To me, the answer is both yes and no, depending on how technical writers evolve their roles in the future. To stay relevant in the new AI era, we must actively engage in skill conversion and adapt to the changing environment of working alongside AI.

All Sessions by Alice Ying

  • May 22


  • TBD  - TBD
    As technology continues to evolve, Artificial Intelligence (AI) emerges as a powerful assistant for tech writers, streamlining their daily tasks and boosting productivity. AI can automate repetitive tasks, such as grammar and style checks, content organization, and even preliminary drafts. It can also analyze large volumes of data to generate insights, suggest relevant topics, and create tailored content based on user preferences and trends, thus enabling tech writers to focus on more creative and complex aspects of their work.

    However, the role of AI is not without limitations. While AI can enhance efficiency and accuracy, it lacks the nuanced understanding of context, tone, and emotional intelligence that human writers possess. AI-generated content can sometimes be formulaic and may miss the subtlety and depth required for engaging technical documentation.

    To better serve customers and meet evolving needs, future tech writers must develop skills in AI literacy, data analysis, and user experience design. Understanding how to leverage AI tools effectively and interpreting data-driven insights will be crucial. Moreover, tech writers should hone their ability to empathize with users, ensuring that the content they create is not only technically accurate but also user-centric and accessible.

    AI and New Technologies in Technical Communication




Share

Alice Ying