Master’s in Creative Design Engineering, with 5 years at LG Electronics’ Technical Communication team. Developed skills in Technical Writing and UX/UI Design. Now enhancing web accessibility of digital manuals through user-friendly designs.
All Sessions by Bomin Kim
May 23
TBD
Leveraging AI and New Technologies for Innovative Manual Ecosystems in the Home Appliance Industry
TBD - TBD
The advent of AI and New Technologies has vastly changed the landscape of Technical Communication. In this presentation, we focus on our achievement in building an innovative manual ecosystem in the home appliance industry using these technologies. The cornerstone of our system is the integration of the Global Manual Documentation System (GMDS) and Adobe FrameMaker to create consistent and precise manuals, and the Digital Manual Generate System (DMGS) for efficient digital manual creation. Digital manual is enabled with an AI-driven semantic search, which not only enhances the user experience through quick information retrieval but also embeds educational video content for better product understanding and usage. We ensure continuous improvement by leveraging Superset for comprehensive data analytics extracted from user behavior. This amalgamation of AI and new technologies has allowed us to shift paradigms in Technical Communication, promoting user-centric documentation and paving the way for future advances in this field.
AI and New Technologies in Technical Communication
