Chengxia Yao

The Huawei network product information experience team is required to deliver tens of thousands of product documents to partners each year. How can the application of large language models help users efficiently and promptly retrieve accurate content from vast amounts of information, thereby assisting them in independently completing project delivery? We have carried out related practices by building a unified intelligent knowledge base and developing AI applications such as intelligent Q&A and virtual assistants. This approach effectively addresses key experience issues such as low information retrieval efficiency and inaccurate content generation, significantly improving partner satisfaction with the information experience.