Elva Zheng

IA, Sungrow

Information Experience Manager in the Information Design Department at Sungrow
Over ten years of experience in developing and designing after-sales documentation
Focuses on exploring user experience in after-sales documentation

All Sessions by Elva Zheng

  • May 23


  • TBD  - TBD
    Introduction:
    1. Introduces the concept of user journey maps and highlights their importance in after-sales service
    2. Discusses the necessity and expected benefits of combining after-sales manuals with user journey maps

    How to Create User Journey Maps:
    1. Key components of user journey maps
    2. How to incorporate key components into user journey maps
    3. Methods and tools for designing effective user journey maps

    Integrating User Journey Maps with After-Sales Manuals:
    1. Enhances manual content based on user journey maps
    2. Optimizes the presentation of manuals guided by user journey maps

    Case Studies:
    Presents one or two case studies to demonstrate the steps and highlights of creating user journey maps

    Implementation Steps and Considerations:
    1. Summarizes the implementation process for integrating user journey maps with manuals
    2. Highlights common mistakes and precautions
    3. Evaluates the effectiveness of user journey maps

    User Experience (UX), User Interface (UI) Design, and Interactive Documentation




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Elva Zheng