Shikun Li

Technical Writer, Iluvatar CoreX

Shikun Li, graduated from Fudan University with a bachelor’s degree and Shanghai Jiao Tong University with a master’s degree in software engineering, joined IBM in 2012 and was responsible for the technical documentation of multiple products such as compilers, mainframes, and cloud products. She has published 8 international patents successively. In 2021, Li joined a domestic start-up chip design company and was in charge of the product documentation of GPU chip products. She has rich experience in end-to-end technical document delivery and pays attention to technological evolution and user experience optimization.

All Sessions by Shikun Li

  • May 23


  • 15:30  - 16:10
    A practical experience sharing on how technical writers can leverage AI technology to create value for customers and enterprises:

    1. From 0 to 1 - The Birth of Intelligent Customer Service: comprehensively analyzes the behind-the-scenes story of a small team building an intelligent customer service system from scratch, and reveals the key steps and considerations in the building process.

    2. AI x Technical Documentation: explores how AI and technical documentation blend in a fascinating way, and delves into the amazing cross-document integration that can piece together scattered information into a complete knowledge chain; utilizes flexible information extraction techniques to accurately capture the details users need.

    3. AI Fills the Technical Gap: focuses on the key role of AI, which functions as an "all-purpose patch" in the tech field, in technical content development. For example, in term management, AI can improve the comprehensibility and consistency of documents; it can also enhance the cooperation efficiency between technical writers and R&D personnel by adding code instructions.

    4. The "Treasure Trove" of Enterprise Knowledge Assets: how to leverage AI to uncover a "knowledge goldmine" from a large number of customer support communication records to build an enterprise knowledge base, which provides strong support for internal personnel to solve problems, and makes the technical content richer, diverse, authoritative and reliable, thus fully meeting the needs of both customers and enterprises.

    AI and New Technologies in Technical Communication
    Where
    Grand Ballroom




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Shikun Li