1. From 0 to 1 - The Birth of Intelligent Customer Service: comprehensively analyzes the behind-the-scenes story of a small team building an intelligent customer service system from scratch, and reveals the key steps and considerations in the building process.
2. AI x Technical Documentation: explores how AI and technical documentation blend in a fascinating way, and delves into the amazing cross-document integration that can piece together scattered information into a complete knowledge chain; utilizes flexible information extraction techniques to accurately capture the details users need.
3. AI Fills the Technical Gap: focuses on the key role of AI, which functions as an "all-purpose patch" in the tech field, in technical content development. For example, in term management, AI can improve the comprehensibility and consistency of documents; it can also enhance the cooperation efficiency between technical writers and R&D personnel by adding code instructions.
4. The "Treasure Trove" of Enterprise Knowledge Assets: how to leverage AI to uncover a "knowledge goldmine" from a large number of customer support communication records to build an enterprise knowledge base, which provides strong support for internal personnel to solve problems, and makes the technical content richer, diverse, authoritative and reliable, thus fully meeting the needs of both customers and enterprises.
The premier gathering event for all decision-makers and specialists in the field of technical communication in China.
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