tcworld China 2018 on May 15-16 in Shanghai

... the premier gathering event for all decision-makers and specialists in the field of technical communication in China!

National and international expert speakers

... will share their experiences and best practices with solutions for China-specific challenges.

150 TD engineers, technical writers

...development leaders, information designers, content architects, ... are expected.

The conference venue on May 15-16, 2018



Information Behavior and User Support

Information behavior is the study of how individuals need, seek, give and use information in different contexts.

The main responsibility of technical communicators is to predict the information need arise when users are using products and to satisfy the information need in a most appropriate way. Thus, the users can have better use of the products. In this presentation, I will briefly introduce the researches of information behavior and discuss the possibilities to apply related findings into the design of user support.