Call for Papers is running until Jan 11, 2019.


National and International Expert Speakers

... will share their experiences and best practices with solutions for China-specific challenges.


Online Training with TCTrainNet

...the international training and certification program for technical communicators.


The Conference Venue:Meliá Shanghai Hongqiao

Taishan Meeting Room | Hengshan Meeting Room | Songshan Meeting Room


Information Behavior and User Support

Information behavior is the study of how individuals need, seek, give and use information in different contexts.

The main responsibility of technical communicators is to predict the information need arise when users are using products and to satisfy the information need in a most appropriate way. Thus, the users can have better use of the products. In this presentation, I will briefly introduce the researches of information behavior and discuss the possibilities to apply related findings into the design of user support.