Call for Papers is running until Jan 11, 2019.


National and International Expert Speakers

... will share their experiences and best practices with solutions for China-specific challenges.


Online Training with TCTrainNet

...the international training and certification program for technical communicators.


The Conference Venue:Meliá Shanghai Hongqiao

Taishan Meeting Room | Hengshan Meeting Room | Songshan Meeting Room


Hi, I'm Tina. I'm your digital user assistant.

People tend to spend a lot of their time on mobile devices and in messaging platforms where they interact through conversations. Conversational UIs and chatbots have been around for a while. We decided to check whether we can provide user documentation in a conversational manner and how it will feel to consume user assistance information in such a way.

Here comes Tina: our first try in implementing a chatbot in a documentation website. Let's see how users interact with Tina, how successfully they find what they are looking for, and how they feel about her presence.