People tend to spend a lot of their time on mobile devices and in messaging platforms where they interact through conversations. Conversational UIs and chatbots have been around for a while. We decided to check whether we can provide user documentation in a conversational manner and how it will feel to consume user assistance information in such a way.
Here comes Tina: our first try in implementing a chatbot in a documentation website. Let's see how users interact with Tina, how successfully they find what they are looking for, and how they feel about her presence.