Call for Papers is running until Jan 11, 2019.


National and International Expert Speakers

... will share their experiences and best practices with solutions for China-specific challenges.


Online Training with TCTrainNet

...the international training and certification program for technical communicators.


The Conference Venue:Meliá Shanghai Hongqiao

Taishan Meeting Room | Hengshan Meeting Room | Songshan Meeting Room


How to develop "User Manual AI Chatbot" through the case of bank AI Chatbot

AI Chatbot is one of the most popular applications of Artificial Intelligence. As banks have a lot of customer support people, they introduced AI chatbots before other areas. In 2017, Saltlux developed AI chatbot to support customers in two large Korean banks.

This paper shows the technical composition of AI chatbot and explains the development process. It also shows how to collect and reconstruct the data needed for AI from existing data and the necessary technical structure to develop a question/answer system to support user's request. Then we will look at what should be checked when developing smart AI chatbots. We propose a method to develop a chatbot that replaces or supplements the user manual from the bank chatbot case.