This presentation introduces a set of visualization techniques to monitor the quality of content in repositories. Typically, the main goals of any CMS are to reduce the amount of existing content redundancy and to increase consistency across documents. Accomplishing these goals can greatly reduce the cost of supporting a company's technical publishing operations. Additionally, most CMS software provides direct access to metadata about the shared document components that are re-used. However, there exists no standard way to monitor the critical metrics needed to determine to what degree the original goals of the system were met.
Consequently, this presentation introduces a series of visualization techniques that can be used to monitor base line metrics of content quality and editor productivity.
These techniques include:
- Content Dashboards - used to provide an instant snapshot of content quality.
- Intensity Charts - used to monitor content consistency using color codes.
- Usage Graphs - used to monitor content usage using color codes.
- Annotated Time Lines - used to monitor content volume across releases.
- Motion Charts - used to monitor content re-use as new content is added to the repository.
- Geo Maps - used to monitor content updates from multiple technical writing locations.
Once a system-wide base line is established, progress over time can be monitored and used to justify the initial implementation cost of the content delivery system. The main benefit of this presentation is that it provides a set of visualization techniques to monitor the quality of content in technical publishing systems. It introduces a series of visual report templates that can be used to establish baseline metrics for content reuse and editor productivity. Once a baseline is established, progress over time can be monitored and used to justify the initial implementation cost of the content delivery system.