Do you really believe that your customers have the time and the patience to read through every word you write? Probably not—because people want answers fast. If your documentation is too long or too complicated, people might just give up because it's too difficult to find the answer.
In a piece of good technical writing, every word counts. We must think about how to simply what we write. But the job is easier said than done. Simplifying the documentation is not another word for omitting content here and there.
How can we reduce the documentation volume without compromising the completeness and the usefulness of the content? In this presentation, Jack Wang will talk about a few approaches for simplifying our documentation. The question for you is: how far are you willing to go?
Wanna to know more about the speaker and the presentation? Read his interview here.