Even though we have detailed writing standards and guide documents, and we have learnt many writing theories, in practice, we cannot write logically and clearly, and users seem to be dissatisfied with our documents. What are we doing wrong? I'll use a range of cases and methods to show how to develop documents clearly and appropriately by writing from the customer perspective.
During the communication, we'll learn:
- What makes a Chinese document excellent
- How to write logically and based on customer perspective
- Cases for deepening understanding