Call for Papers is running until Jan 11, 2019.

 

National and International Expert Speakers

... will share their experiences and best practices with solutions for China-specific challenges.

 

Online Training with TCTrainNet

...the international training and certification program for technical communicators.

 

The Conference Venue:Meliá Shanghai Hongqiao

Taishan Meeting Room | Hengshan Meeting Room | Songshan Meeting Room

 

Workshop: Developing customer-centric document

Even though we have detailed writing standards and guide documents, and we have learnt many writing theories, in practice, we cannot write logically and clearly, and users seem to be dissatisfied with our documents. What are we doing wrong? I'll use a range of cases and methods to show how to develop documents clearly and appropriately by writing from the customer perspective.

During the communication, we'll learn:

  1. What makes a Chinese document excellent
  2. How to write logically and based on customer perspective
  3. Cases for deepening understanding