Call for Papers is running until Jan 11, 2019.

 

National and International Expert Speakers

... will share their experiences and best practices with solutions for China-specific challenges.

 

Online Training with TCTrainNet

...the international training and certification program for technical communicators.

 

The Conference Venue:Meliá Shanghai Hongqiao

Taishan Meeting Room | Hengshan Meeting Room | Songshan Meeting Room

 

Workshop: The measure of success: key metrics for monitoring content quality

This presentation introduces techniques to quantitatively measure the success of component content management systems (CCMS's). Typically, the main goals of any new CCMS are to reduce the amount of existing content redundancy and to eliminate manual formatting tasks. Accomplishing these goals can greatly reduce the cost of a company's technical publishing operations. Additionally, most CCMS software provide direct access to metadata about the shared document components that are re-used. However, there exists no standard way to track the critical metrics needed to determine to what degree the original goals of the system were met.

Consequently, this presentation introduces a series of models that can be used to establish base line metrics for content reuse and editor productivity.

These models include metrics that are derived from:

  • Direct re-use of components from ditamaps as content is loaded into the system.
  • Profiled components as content is loaded into the system.
  • Content references as content is loaded into the system.
  • Links to external documents as content is loaded into the system.
  • Links to images as content is loaded into the system.

Once a system-wide base line is established, progress over time can be monitored and used to justify the initial implementation cost of the system.

The main benefit of this presentation is that it provides techniques to quantitatively measure the success of technical publishing systems. It introduces a series of techniques that can be used to establish baseline metrics for content reuse and editor productivity. Once a baseline is established, progress over time can be monitored and used to justify the initial implementation cost of the publishing system.